Coming Soon: A New Online Banking Experience
Launching March 16, 2021!
We’re excited to announce that a new and improved Online and Mobile Banking experience is on the way! The new platform will feature new and upgraded tools and services designed to make it easier for you to manage your money—anytime, anywhere.
WHAT YOU NEED TO DO:
To ensure you have a smooth transition to our updated Online Banking platform, it’s important that Community Financial has your current contact information.
Make sure your contact information (phone # and email) is up-to-date before March 16th! All members are required to re-enroll in the new system (through online or mobile) using SSN and other personal info on file.
Check your browser. Community Financial's eBanking supports the latest versions of Chrome, Firefox, Safari, and Microsoft Edge. Internet Explorer 11 is not supported.
OTHER THINGS TO KNOW:
Each joint account owner will have their own unique login/password. No more shared information.
Existing scheduled external transfers (previously called FI to FI Transfers) will be available in the new eBanking. If you do not have any scheduled transactions, you will need to establish your external account links.
After completing registration, members will see their full account relationship listed, including: joint, family, and other accounts they are on.
UPGRADES THAT MAKE BANKING EASIER!
Our eBanking and Mobile Banking app will be even better with powerful NEW FEATURES and a simple user experience that is the same across all your devices.
It's easier than ever to send money to/from Community Financial and your linked external accounts using online banking. These can now be completed in the mobile app as well!
My $ Manager
Track your spending, create budgets, and set savings goals with our new Personal Financial Management tool, My $ Manager. You'll also be able to link external accounts so you can manage your money all in one place!
Loan Balance Transfers
Save money when you transfer your loan or credit card balances to Community Financial. Complete an easy transfer, with no balance transfer fees, by taking a photo of your payment coupon or statement from your other financial institution.
Receive alert notifications for your accounts for things like balance summaries, transaction size, login attempts, password resets, and more!
Mobile Banking Upgrades
Online and mobile banking will be fully integrated, resulting in an easier user experience. You'll be able to use the mobile app to apply for loans, open new accounts, view eStatements, and more!
The new eBanking allows for more customization in how you want your banking to look. You'll be able to group, hide, and rename accounts for a better viewing experience.
New Online Banking FAQ
Yes. Our new service links your online and mobile banking experience, so you will only need to register once to establish your unique username and password. We will use your contact information on file to validate your ID so, if needed, be sure to update your email and cell phone number before registering.
With the update, all account owners will register independently and create their own unique username and password for eBanking and Mobile. These individual logins allow the system to track who is transacting on the account and only allow access to those with authorization.
Only consumer accounts can be aggregated under one username and password. Each business owner and authorized signer on the account will need to register separately with a unique username and password. This separation keeps your accounts more secure and will help you manage your business accounts.
It is best to use the latest version of Chrome, Firefox, or Microsoft Edge. Internet Explorer is no longer supported by Microsoft and is not a supported browser for eBanking.
All your accounts will be available under one login in eBanking and our Mobile App. eBanking lets you arrange your accounts the way you want to see them. You may edit your view anytime. eBanking will remember your settings and display them this way on our Mobile app.
- First, you can set your account overview to display as lists or boxes.
- Then, you can group accounts using categories you create, like Deposits, Loans, or Family.
- Finally, you can "Hide" any account that you are not using.
Our bill pay service, ePay, has not changed. All your payees will be available to you in both eBanking and the Mobile App. If you are a new ePay user, you will first need to enroll within eBanking.
Existing scheduled external account transfers (previously called FI to FI Transfers) will be available in the new eBanking. If you do not have any scheduled transactions, you will need to establish your external account links in our new eBanking.
The External Loan Transfer feature is an easy new way to transfer outstanding balances to your Community Financial credit card or home equity line of credit. Simply upload a picture of your payment statement or enter the information in, and our team will facilitate the payoff of your high-rate bills to your credit union loan. You will receive updates on the process via email.
The easiest way to make your Mortgage payment is to set up a recurring External Transfer from your non-CFCU account, to your credit union checking or savings account several days BEFORE your mortgage payment is due. Then, schedule a regular transfer from your Community Financial deposit account to your mortgage on its due date.
My $ Manager is our new Personal Financial Management tool that allows you to categorize your spending, create budgets, and set savings goals. This tool can help you become more financially fit.
Our new eBanking will let you establish and manage email and text alerts, but they will need to be added to each of your accounts or loans in eBanking or the Mobile App. Security alerts, such as changes to your username or password, are automatically set to send an email alert to your email on file.
Many options will be easier to find and are now available in both eBanking and our Mobile App. They include:
- Applying for a loan
- Opening a new deposit account
- eStatements, eNotices and Tax Information
- Loan Payoff Calculator
- Reviewing account details
- Adding receipts to transactions
- Updating your contact information
- Logging your digital activity & more
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